Our website may collect certain data from visitors to improve functionality of the site and enhance our customer experience. Below you can find out about the types of data we collect, as well as how it is used, disclosed, and managed.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. This information is necessary for our online booking system to function.
How is this information collected?
Information such as your name and contact details are taken when you conduct a transaction with us. This includes online bookings, SUP enquiries, when purchasing events tickets, and when messaging us directly through our site. We also collect information through our online waiver for reasons of health and safety. This information is used only for the specific purposes listed above, in order for us to fulfil these transactions in the best possible way. This information is not shared with any third party unless you have given permission for a specific reason (e.g. WWS membership).
Why is this information collected?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate our services.
To ensure our customers receive all the relevant information required in order for them to experience the full benefits of their transactions with us.
Information collected through customer forms and waivers is required for reasons of health and safety and is necessary should we need to notify customers of any changes to, delays, or cancellations of our services.
Contact information shared by customers, should they choose to allow it
How is the site visitors' personal information stored, used, shared and disclosed?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.